FAQ/POLICIES
GET PAID FOR REFERRING YOUR FRIENDS!
ORDERS
Q: Can I pay with PayPal or venmo?
No, due to previous issues with PayPal and Venmo, this form of payment is not accepted. We do accept online payments via invoice, card payments through stripe, and zelle!
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NAILS
Q: How long do nails take to process?
1-14 business days.
Q: How do I order custom nails?
You can dm us (@jazzedupnailzz) and we can discuss your design and colors. Once you have been approved for a design, we will send you an invoice. If the invoice is not paid within 24 hours, your order will automatically be canceled.
Q: How do I size my nails?
A: Check out this page
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PROCESSING
Q: When will my order start processing?
24-48 hours after your order has been placed and received
Q: What is processing?
The time it takes to prepare your order to ship out!
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4. RETURN/REFUND POLICY
Q: What if my products came damaged?
Email us a VIDEO of your damaged goods, your order number, the date you RECEIVED your items, AND original packaging (including my business card) and you will receive a refund for that item. You have 7 days after you’ve received your package to do so. If you reach out too late, your item will not refunded.
**ONLY PACKAGES THAT ARE INSURED BY ROUTE ARE ELIGIBLE FOR REFUNDS!**
Q: I don't like or am dissatisfied with my product and would like to return it.
We do not accept returns due to each set being customized to the customer. All custom products must be approved by the customer before shipment.
Q: My products never arrived, can I get a refund?
Yes, you will receive a refund for lost packages if you purchase ROUTE package insurance.
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SHIPPING
Q: How long does shipping normally take?
2-6 BUSINESS processing weeks, and 1-6 days depending on the shipping option you choose at checkout!
For international orders, they will take 7-21 days to arrive.
**Packages are delayed at this point in time as a response to COVID-19 and international operations. Please be patient.**
Q: How do I find my tracking number?
When we create shipping labels, it will be immediately sent to the email or phone number you provided. Please note that you receive your tracking number once your label is created but that does not mean it’s been shipped. Once your order has been shipped it will update as “in transit.”
Q: My package never came? What do I do?
Call USPS. once your items are shipped out, we are no longer held responsible for items out of our possession. If they cannot locate your package, send us an email (respectfully) and express your concerns regarding your package. If you purchased ROUTE insurance for your package, you’re eligible for a refund.
Q: I gave the wrong address, what do I do?
Please EMAIL after your order is placed so we can make changes on the label before it's printed. If it has been printed, but not shipped, you can pay for another label to be made and printed. If it has shipped already, no changes can be made and a refund will not be issued.
