FAQ/POLICIES

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ORDERS
    Q: Can I pay with cash, cashapp or venmo?
     No, all order must be made online. Wholesale orders must be paid via zelle.
     
    Q: Do you accept PayPal?
    Unfortunately, no. PayPal has caused many problems in the past and has complicated orders, so we no longer accept this form of payment. 

    Q: I ordered with a code and my free product was refunded due to it being out of stock, what do it do?
    Out of stock products will be refunded and because it was a free product, it may not be replaced with another item unless the product replacement email was not responded to within 24 hours. 
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    NAILS
    Q: How long do nails take to process?
    1-14 days (excluding weekends and holidays)
     
    Q: What’s MTO and RTS?
    MTO - made to order meaning they are made as you order them
    RTS - Sets are pre-made and ready for shipment.
     

    Q: How do I order custom nails?
    You can dm us (@jazzedupcosmeticss) and we can discuss your design, colors, and sizing. Once you have been approved for a design, we will send you an invoice. If the invoice is not paid within 24 hours, your order will automatically be canceled.
     
    Q: How do I measure my nails?
     View our sizing guide page
     
    Q: My nails are the wrong size, what do I do?
    It is 100% up to the customer to accurately measure their nails. Unfortunately, no further action can be taken for inaccurate or unmeasured nails.
     
    WHOLESALE NAILS 
    Q: How do I order wholesale nails?
    Check out our 'Wholesale' page to check out our policies, prices, and how to order.
    Q: Do you provide samples for wholesale?
    Yes! Samples can be ordered as custom nails. Sample and custom sets are paid at FULL price and prices vary on each design (i.e. no bulk discounted prices for samples/custom sets). Since the sample sets are not for resale, this step can be done before signing the wholesale retail contract. 
    Q: Will I need to sign a wholesale contract? Why?
    Yes, every client MUST sign the wholesale contract. This is required is required by all wholesale customers as a preventative measure in the event that legal action or bank disputes need to be settled. 
    Q: How many times do I have to sign the contract?
    The contract will be renewed once every six months.
    Q: Is wholesale available for non-retail customers?
    No, we no longer do individual wholesale orders for non-retail customers.
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    PROCESSING
    Q: When will my order started processing?
    24-48 hours after your order has been placed and received 
     
    Q: What is processing?
    The time it takes to prepare your order to ship out!
     
    Q: How long is processing?
    My processing days are 1-14 days (EXCLUDING weekend and holidays)
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    4. RETURN/REFUND POLICY
    Q: What if my products came damaged?
    Email us a VIDEO of your damaged goods, your order number, the date you RECEIVED your items, AND original packaging (including my business card) and you will receive a refund for that item. You have 7 days after you’ve received your package to do so. If you reach out too late, your item will not refunded.
    **ONLY PACKAGES THAT ARE INSURED BY ROUTE ARE ELIGIBLE FOR REFUNDS!**
     
     Q: I don't like or am dissatisfied with my product and would like to return it. 
    We don't accept returns. 

    Q: My products never arrived, can I get a refund?
    Yes, you will receive a refund for lost packages if you purchase ROUTE package insurance. 
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    SHIPPING
    Q: How long does shipping normally take?
     1-14 BUSINESS processing days, and 1-6 days depending on the shipping option you choose at checkout!
    For international orders, they will take 7-21 days to arrive. 
    **Packages are delayed at this point in time as a response to COVID-19. Please be patient.**
     
    Q: How do I find my tracking number?
     When we create shipping labels, it will be immediately sent to the email or phone number you provided. Please note that you receive your tracking number once your label is created but that does not mean it’s been shipped. Once your order has been shipped it will update as “in transit.”
     
    Q: My package never came? What do I do?
     Call USPS. once your items are shipped out, JUC is no longer held responsible for items out of our possession. If they cannot locate your package, send us an email (respectfully) and express your concerns regarding your package. If you purchased ROUTE insurance for your package, you’re eligible for a refund.
       
    Q: I gave the wrong address, what do I do?
    Please EMAIL after your order is placed so we can make changes on the label before it's printed. If it has been printed, but not shipped, you can pay for another label to be made and printed. If it has shipped already, no changes can be made and a refund will not be issued.
     
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     LIPGLOSS
    Q: What is in your lipgloss?
    We hand make our glosses with a clear gloss base (Versagel ME 750), cosmetic grade glitter, mica powders, vegan flavorings, liquid pigments, and sunflower oil.